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Shipping & Returns

Accidental Orders:

Orders my be cancelled within 72 hours after being placed (except for expedited holster services). Orders must be cancelled by phone request only. Please contact 720-552-3501


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund not including return shipping. We will pay return shipping if the return is a result of our error (you received an incorrect or defective item, etc.). This does not apply to custom Belt and custom Holster Orders. Custom holster orders include but is not limited to: Any color other than black, attached weapon light/laser molds, suppressor height sights, level II retention, reverse cant carry angles, or carry angles above 15 degrees or other customizable accesories.  Long's Shadow Holster Staff and Management works very hard to ensure your specific needs are met*.  If you have any questions, feel free to contact our office at the email or phone listed. **

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

*All custom orders are subject to a 20% restocking fee.

**Any firearm that was created not using an in-house gun mold will not be accepted for return. I.e; if you check your firearm into LSHI's shop for custom work, and you do not like the holster, we cannot return this item. 



Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.